Discovery Learnerships 2024/2025 Discovery Health Contact Center

Discovery Learnerships

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A learnership is a work based learning programme that leads to an NQF registered qualification. Learnerships are directly related to an occupation or field of work, for example, electrical engineering, hairdressing or project management. Learnerships are managed by Sector Education and Training Authorities (SETAs). They were introduced by government to help skill learners and to prepare them for the workplace.Learnership programmes can help you to gain the necessary skills and workplace experience that will open up better employment or self employment opportunities.

Learnerships are based on legally binding agreement between an employer, a learner and a Training Provider. This agreement is intended to spell out the tasks and duties of the employer, the learner and the Training Provider. It is designed to ensure the quality of the training and to protect the interests of each party.A learnership requires that a learner enter into a fixed term employment contract with the company whilst studying towards a qualification registered on the National Qualifications Framework (NQF), which is in line with the learnership (the cost of the qualification falls to the Company). Once the qualification is completed, the learnership will also end.

Why are learnerships important?

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Learnerships promote access to education and training, as they allow you to work and get started on your career while also studying for an educational qualification. SETAs oversee learnerships and ensure that they offer qualifications related to a specific occupation or sector of the economy. All 21 SETAs have developed NQF-aligned programmes that will help you gain recognised qualifications while getting on-the-job experience.SETAs manage the registration of learnerships in order to meet the skills development needs across the sectors.

How do learnerships work?

Learnerships require you to complete a theoretical course as well as practical training, which is done at a workplace, in order to graduate. The workplace component of the qualification involves hands-on, practical learning under the guidance of a mentor, while the theoretical component is provided by an education and training provider. Together they form an integrated and comprehensive learning programme.

Top Tip: The number of credits needed to graduate varies from learnership to learnership, so make sur e that you understand the minimum requirements if you want to complete a learnership. Find out from the relevant SETA.

Every year Discovery Health offers people previously disadvantaged individuals from different communities various Discovery learnership opportunities.

These Discovery Learnerships are part of the government?s National Skills Development Strategy to ease poverty by instilling people with skills that can lead to gainful employment.

Discovery is an authorized financial services provider. Discovery Health administers Discovery Health Medical Scheme, South Africa?s largest open medical aid. Discovery offers a wide range of health plans from the most basic to the most complete cover.

Discovery offers various learnerships, under the auspices of the Insurance Sector Education and Training Authority (INSETA). The qualifications are Unit Standard Based and will be accredited by the South African Qualification Authority (SAQA).

Discovery Learnerships are open to those with the necessary qualification required to study for the certificates that will be earned at the completion of the learnership.

All learnerships consist of both theoretical and practical training in that particular field, and learners must complete all aspects of the training and compile a Portfolio of Evidence in order to qualify for the certificate. Learners will earn a monthly stipend for the duration of the learnership.

Discovery Learnerships Requirements

There are certain requirements for being accepted into Discovery Learnerships:

Competencies

  • Strong English communication skills
  • Self-motivated with a desire to learn
  • Good interpersonal skills
  • Basic computer skills

Qualifications & Experience

  • Candidates must be South African Citizens
  • Hold a valid and recognized Matric with Maths (Minimum D Symbol) and English (Minimum C Symbol on Standard Grade) and a 2nd Language (Minimum D or Level 4)
  • Learners must have achieved at least two languages at Matric (Minimum D symbol or Level 4)
  • Not be engaged in post-Matric studies or formal employment
  • Not have completed any previous Learnership
  • Be between the ages of 18 and 30 years
  • Have effective communication skills in the English language
  • Possess basic computer skills
  • Express a keen interest in healthcare, administration, contact center and customer service or a keen interest in claims assessing, healthcare and data capturing (depending on the learnership)

The cost of attending interviews and any relocation cost will be for the account of the candidate. Discovery will not reimburse any costs incurred; it is therefore recommended that you apply for a learnership in the area in which you live

Preference will be given to applicants from designated groups and suitable internal candidates in line with Discovery?s policies.

Discovery Health Contact Centre Learnership

The focus of this Learnership will be on providing services in a contact center environment.

The Learnership Programme is offered in Cape Town for a period of one year (12 months) and consists of structured learning components combined with practical workplace experience totaling 1 350 learning hours.

Learners will obtain a recognized qualification in Contact Centre operations on successful completion of this learnership. This will allow them to gain access to the industry with a better employment profile

The Closing date for applications for this learnership is 31 January 20xx.?

Discovery Medical Claims Assessing Learnership

The focus of this learnership will be data capturing of medical claims.

This Learnership Programme is being offered in Port Elizabeth for a period of one year (12 months) and consists of both structured learning components and practical workplace experience that will total up to 1 500 learning hours.

Upon successful completion of this learnership, the learner will obtain a recognized and portable qualification in Claims Assessing that will allow them to get a job in the industry much easier.

The Closing date for applications for this learnership is 13 January 20xx. ?Apply Online?at Discovery Careers

Discovery Learnerships Application Process

When applying for a learnership, make sure that you specify the learnership post that you are applying for (e.g. Discovery Health Contact Centre Learnership, Port Elizabeth)

  • Make sure that you sign the application form yourself
  • Attach certified copies of your certificates and Identity Document (these copies must have been certified within the last 3 months – you can get this done at any Police Station)

Please Note:

  • Application forms that are late or unsigned will not be accepted
  • Photocopied forms will not be accepted

Discovery Learnerships Information

Discovery also offers a Wealth Management NQF Level 5 Learnership consisting of 1 500 learning hours of structured learning components combined with practical/workplace experience. Find out more about this learnership.

There are various learnership positions offered in different areas of South Africa for the Wealth Management NQF Level 5 Learnership, so make sure that you choose the one that would suit you best. This would most probably be the one that is nearest to where you live, as Discovery does not pay for any costs incurred for transport or relocation.

You can keep checking whether there are any other learnerships open for applications by accessing the Discovery Careers Website.

Will the learner be paid?

There is a specified minimum learner allowance that must be paid to unemployed learners in a learnership. This is not a salary but covers expenses like travel and meals. Again, you should contact the relevant SETA for more information.

Note: The amount paid as a learner allowance depends on the SETA, type of learnership and the level of qualification. The allowances and conditions are agreed to with each learner before the commencement of the learnership.

How long does it ta ke to complete a learnership?

Learnerships will last as long as it takes to complete the qualification. This means that if the duration of the qualification is two years, then the learnership will last for that period of time.

What does a learner receive on completion?

During the learnership, learners will be required to complete assignments, tasks and practical tests and projects. They will be formally assessed in the classroom and workplace.

If all these assignments are completed successfully, they will be awarded an NQF-registered qualification, that is recognised nationally. They will receive a certificate stating the qualification and the area of skill development.

What is required to enter into a learnership?

If you are accepted you will need to sign two legal documents:

1. Learnership Agreement: this is an agreement signed by you, the organisation employing you, and the education and provider offering the theoretical training component of the learnership. This agreement clearly outlines the rights and responsibilities of all three parties.

2. Employment contract: this is a contract you will sign with the employ er, which is only valid for the time period of the learnership.

Will I get a job after completing the learnership?

Employment is not guaranteed, but once you have successfully completed your learnership, you will be in a much better position to market yourself as you will now have both work experience and theoretical training. You may also be in a better position to start your own business and generate an income that way.

Can a learnership be terminated ?

Yes, a learnership can be terminated under certain circumstances:

An employer can terminate the contract of a learnership if:

  • The duration specified in the learnership agreement has expired;
  • The employer and learner have agreed in writing to terminate the learnership agreement, or if there is no such agreement, the SETA t hat registered the agreement approves the termination; or
  • The learner is fairly dismissed for a reason related to the learners conduct or capacity as an employee.

For more information, contact the SETA that manages the learnerships in the field in which you are interested.

Who is eligible for a learnership?

Learnerships are available for young people who have completed school, college or learning at other training institutions. You must be older than 16 and younger than 35 to be eligible for a learnership. Unemployed South Africans can only participate in a learnership if there is an employer prepared to provide the required work experience.

How to participate in a learnership?

By now you have already put some thought into your career path, and as a result you will be able to identify a learnership that will support your career goals.Your career path should be in fluenced by your interests, skills and strengths. The responsibility rests with you to investigate and research the different learnership options. You should find out as much as you can, including information on the criteria and requirements for entering a learnership.

What are the entry requirements?

Different learnerships have different entry requirements. We recommend that you contact the provider of the learnership for full details on the specific requirements for the learnership of your choice. For many learnerships, the minimum entry requirement is a National Senior Certificate or National Certificate: Vocational, but there may be more specific subject requirements or even skills requirements such as computer literacy.

What are the benefits for learners?

  • You may have better employment opportunities after completing a learnership;
  • You have a fixed-term employment contract for the duration of the learnership;
  • Learnerships improve on the job performance so you are able to do things relevant to the job;
  • You obtain a nationally-recognised qualification that is relevant to the sector; and
  • You earn a learner allowance for the duration of the learnership.

How much does a learnership cost?

Learnerships are generally funded by a relevant SETA. Since the cost of learnerships varies across SETAs and types/levels of qualifications, you should contact the relevant SETA for more information.

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